Protecting Your Privacy: Our Commitment at Northcom Solutions
At Northcom Solutions, we place a high value on earning and maintaining your trust as our customer. It is essential that you feel confident in how we handle the information we have about you and your company. Therefore, we are dedicated to ensuring that we process your data correctly, both legally and ethically.
How We Collect Data:
We collect information about you through various channels, such as:
- When you seek answers to questions from us.
- When you request a quote.
- When you place an order.
- When you register as a customer or contact person with us.
Additionally, we gather information when you voluntarily fill out any of our forms, participate in training, customer events, or contests that we organize. Information about your usage of northcom.se is collected through cookies. Rest assured that this information is only stored in your browser, and you have the option to prevent this by disabling cookies. The purpose of these cookies is solely to customize and optimize your experience on our website.
To protect your privacy, we consistently strive to minimize the amount of information we collect, focusing on fulfilling our commitments to you as a customer. Depending on your engagement with us, the following information related to your work may be involved:
- First and last name.
- Work phone number and mobile phone number.
- Work email address.
- Visiting address of your workplace.
- Company name.
- Corporate number.
Occasionally, we may also need to collect credit information about your company from our trusted partners in this area. However, we want to emphasize that we always limit ourselves to collecting information relevant to your professional role and the company you represent.
How We Use Your Information:
We utilize the information we gather about you to:
- Facilitate efficient order processing.
- Send quotes.
- Enter into agreements.
- Keep you informed about service matters and, if applicable, maintenance of delivered materials.
- Provide updates on changes or new terms and conditions.
- Notify you about product, application, or service updates related to your Northcom purchases.
- Extend invitations to various events, such as training sessions and seminars.
With your permission, we may also use the collected information to share content that we believe may be of interest to you. Examples of such content include:
- Campaigns of different kinds.
- News, articles, and press releases.
- Invitations to various events.
You have control over the amount and type of “other” information you wish to share by making your choices. When you subscribe to receive information from us, please be aware that you can easily cancel your subscription at any time or modify your preferences.
Data Storage and Retention:
All electronically stored data is protected within our company network and by our trusted cloud service providers. We adhere to strict security practices for managing information, regardless of where it is stored. The information we collect about you and your company is retained as long as you remain our customer and for the duration necessary to comply with applicable laws and requirements, such as accounting regulations.
Sharing Your Information:
As a general rule, we will never share the information we have about you or your business with any third party without your consent. Exceptions to this practice may include:
- When we need to conduct a credit report on your company.
- When it is necessary to provide you with better prices or service from our suppliers.
However, any sharing of information will never occur automatically.
Unsubscribing from Your Subscription:
For all our electronic communications with you that go beyond our contractual obligations, such as quotes, orders, service, and maintenance, you can easily unsubscribe by following the termination links provided in our communications.
Obtaining an Extract or Correcting/Deleting Your Data:
You have the right to request an extract of the information we hold about you at any time. If you do not wish to appear in Northcom’s registry, please inform us so that we can delete all information about you to the extent legally possible. To enable us to delete your information, you will need to verify your identity.
If you believe that any information is inaccurate or incomplete, you can request us to promptly correct it. In our webshop, you also have the option to correct your information yourself.
About This Policy:
To learn more about our GDPR practices, please visit our dedicated GDPR page.